Shipping Policy

Shipping & Delivery

Thank you for choosing Encare Medical Devices.

We are committed to delivering high-quality medical and healthcare products safely and efficiently across India.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Institutional and bulk orders may require additional processing time depending on product availability and order volume.

Shipping Coverage

We currently ship across India through trusted logistics and courier partners.

For distributor, hospital, and institutional orders, dedicated freight and transport arrangements may be coordinated by our sales team.

Delivery Timelines

Estimated delivery timelines are:

  • Kerala: 2–4 business days

  • South India: 3–6 business days

  • Rest of India: 5–10 business days

  • Remote or special service locations: 7–14 business days

Delivery timelines are estimates and may vary due to weather conditions, logistics disruptions, public holidays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping promotions may be offered on selected products or order values from time to time.

  • Bulk and institutional orders may be subject to separate freight charges, which will be communicated during quotation or order confirmation.

Order Tracking

Once your order is dispatched, a tracking number and shipping details will be shared via email, SMS, or WhatsApp where applicable.

Delivery of Medical Products

Certain sterile medical products, surgical disposables, and healthcare consumables require special handling and packaging. Customers are requested to inspect packages immediately upon delivery and report any visible damage within 24 hours.

Bulk & Institutional Orders

Hospitals, clinics, distributors, and institutional buyers are encouraged to contact our sales team for:

  • Bulk pricing

  • Delivery scheduling

  • Custom logistics arrangements

  • Tender and procurement requirements

Delivery timelines for bulk orders will be confirmed individually based on quantity and destination.

Delayed or Lost Shipments

While we work with reliable logistics partners, Encare Medical Devices shall not be held responsible for delays caused by:

  • Courier partner issues

  • Natural disasters

  • Government restrictions

  • Strikes or transportation disruptions

  • Incorrect shipping information provided by the customer

If your shipment is delayed beyond the expected timeframe, please contact our support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Orders returned due to incorrect addresses, incomplete information, or failed delivery attempts may incur additional shipping charges for re-dispatch.

Contact Us

For shipping-related enquiries, please contact:

Encare Medical Devices Pvt. Ltd.

Email: marketing@encaredevices.com

Email: info@encaredevices.com

Phone: +91 90722 02084

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

We reserve the right to update this Shipping Policy at any time without prior notice.